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User Agreement

Version Update Date: September 26, 2025

Version Effective Date: October 04, 2025

We are committed to providing users with a safe and fair trading platform. To support this commitment, we have established relevant terms and policies. This agreement, together with other policies, constitutes the complete terms governing the use of Yiwu Cujia Trade Co., Ltd.'s website and services, and regulates users' access to the website and services, superseding any prior written or oral agreements on the same subject matter.It outlines our expectations for users, the actions we take to protect their safety, and how we safeguard users in case of issues.

Before clicking to agree to this agreement during the registration process, you should carefully read its contents. Please thoroughly review and fully understand each clause, especially those related to limitation or exclusion of liability, applicable law, and dispute resolution. Clauses limiting or excluding liability are highlighted in bold and underlined for emphasis. If you have any questions about the agreement, you may consult CJ Platform's customer service.

CJ provides services to users through this website and applications, including all information, products, and services made available from this website, provided that users accept all terms, conditions, policies, and notices stated on or within CJdropshipping's website. By registering on our website or purchasing products from us, users engage in our "Services" and agree to be bound by the following terms, including additional terms, conditions, and policies referenced via hyperlinks.These Terms of Use apply to all users of the website,including but not limited to browsers, vendors, customers, merchants, or content contributors.Please read these Terms of Use carefully before accessing or using our website and applications.Accessing or using any part of the website constitutes the user's agreement to be bound by these Terms of Use. If users do not agree to all terms of this agreement, they may not access the website and applications or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these terms.

Any new features or tools added to the current website shall also be subject to the Terms of Use. Users may review the most current version of the "Terms of Use" at any time on this page.We reserve the right to update, modify, or replace any part of these Terms of Use by posting updates or changes on the website. It is the user's responsibility to check this page periodically for changes, and we will notify users of revisions via email or website notifications. Continued use of or access to the website and applications following the posting of any changes constitutes acceptance of those changes.

Given that this agreement and its supplementary agreements exist in multiple language versions, if there are differing interpretations of the terms between the parties regarding different versions, the Chinese (Simplified) version shall prevail as the final official version.

When you fill in the information as prompted on the registration page, read and agree to this agreement, or complete the entire registration process, it means that you have fully read, understood, and accepted all the contents of this agreement, and voluntarily reached a consensus with CJ, agreeing to be bound by this agreement, thereby becoming a "user" of the CJ platform.During the process of reading this agreement, if you do not agree with this agreement or any of its terms, you should immediately stop the registration process and cease using the services.

Due to the rapid development of the internet,the terms listed in this agreement signed between you and CJ cannot fully enumerate and cover all the rights and obligations between you and CJ, nor can the existing terms guarantee complete alignment with future development needs. Therefore, all types of rules already published or to be published in the future by the CJ platform, for which reasonable notification is provided,,including but not limited to legal statements,privacy policies, CJ platform rules, dispute resolution policies, etc., shall be regarded as supplementary agreements to this agreement, inseparable from this agreement and having the same legal effect. By using the CJ platform services, you are deemed to have agreed to the above supplementary agreements.

I. Definitions

1. 

CJ, CJ Company: refers individually or collectively to the operator(s) of the CJ platform, including but not limited to Yiwu Cujia Trade Co., Ltd. and its affiliated companies.

2. 

CJ Platform, CJ Website, This Website, CJ Mall: refers to the official website with the domain name CJdropshipping.com under Yiwu Cujia Trade Co., Ltd.

3. 

We: collectively refers to CJ, CJ Company, CJ Platform, CJdropshipping website, etc.

4. 

CJ Platform Services, CJ Services, Services: Refers to all services provided by CJ to you via the internet through the platform website, email, etc. (including new service forms that may emerge with future technological developments) (hereinafter referred to as "Services").

5. 

CJ Platform Rules: Refers to all rules published by CJ through the website, email, etc., including but not limited to this User Agreement, Dispute Resolution Policy, Legal and Disclaimer notices, etc.

6. 

CJ User: Refers to any natural person, legal entity, or other unincorporated organization that legally registers an account on the CJ Platform and agrees to all terms of the CJ User Agreement and any supplementary agreements.

7. 

CJ Account: Refers to the account legally registered by a CJ User on the CJ Platform, account.

8. 

China: refers to the People's Republic of China, including the regions of Hong Kong, Macau, and Taiwan.

9. 

Mainland China: refers to the mainland region of the People's Republic of China, excluding the regions of Hong Kong, Macau, and Taiwan.

10. 

Other countries: refers to other sovereign states and regions outside the People's Republic of China.

11. 

Device: equipment used to access the CJdropshipping web page, such as mobile phones, personal computers, or other forms of devices.

12. 

Personal Data: Information required to register on the website, browse the website, or use the services, as well as personal data generated.

13. 

Service Provider: A natural person, legal person, or unincorporated organization that provides services on behalf of CJ

14. 

Third-Party Service Providers, CJ Partners: Natural persons, legal persons, or unincorporated organizations other than CJ companies that provide services or software, or sell goods.

15. 

Usage Data: Data automatically collected while browsing web pages or generated through the use of services.

II. User Notice

1. 

User Eligibility: You confirm that before registering to use the services of the CJ platform, you possess the civil capacity for conduct corresponding to your actions as stipulated by the laws of the People's Republic of China (or comply with the civil capacity requirements for corresponding actions under the laws of your country, meeting either condition is sufficient). If you do not possess the aforementioned civil capacity corresponding to your actions, you and your guardian shall bear all consequences arising therefrom in accordance with the law.

2. 

The prerequisite for accessing the CJ website or using and enjoying the services of the CJ platform is that you must agree to comply with all applicable legal terms and regulations of the website when using its services.

3. 

You have carefully read and agreed to CJ's Privacy Policy, which governs the protection and use of personal information of users owned by Yiwu Cujia Trade Co., Ltd. and its affiliated companies. You agree to accept all terms of the Privacy Policy and consent to CJ obtaining, using, disclosing, and sharing your personal information in accordance with the provisions of the Privacy Policy.

4. 

Any content, materials, or information obtained from the CJ website shall only be used for purposes permitted by the CJ website, and shall not be used for any other purposes not explicitly permitted or for any illegal purposes.

5. 

CJ allows you to access content, products, or services provided by third-party websites through hyperlinks (in the form of text links, banners, channels, or otherwise), APIs, or other means. Users are advised to review the terms or privacy policies of such websites before use.CJ has no control over such third-party websites, does not monitor them, and assumes no responsibility for any content, products, or services provided on such websites.

6. 

You shall not take any action that may compromise the integrity of CJ's or any other user's computer systems or networks, nor shall you access such computer systems or networks without authorization.

7. 

You agree not to take any measures that may compromise the integrity of the CJ feedback system, such as using secondary user IDs or employing third parties to leave positive feedback for yourself or unverified negative feedback for other users.

8. 

The headings and index keywords preceding each clause of this Agreement are solely for the purpose of helping you understand the main intent of the clause and shall not affect or limit the meaning or interpretation of the terms herein. To safeguard your rights and interests, it is recommended that you carefully read the specific wording of each clause.

9. 

CJ and the user are independent contracting parties. No provision in these terms shall be construed as establishing either party as an agent, partner, joint venture partner, employer-employee, or franchisor-franchisee relationship with the other.

10. 

If any provision of these terms is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

11. 

CJ's failure or delay in exercising any right under these terms shall not constitute a waiver of such right.

12. 

CJ reserves the right to transfer these terms (including all rights, titles, interests, benefits, obligations, and responsibilities herein) to any individual or entity (including any affiliated company of CJ). Users may not transfer all or part of these terms to any individual or entity.

13. 

If you provide material goods, cash, cash equivalents, services, travel, or other benefits with a value significantly exceeding the scope of normal business negotiations to employees, consultants, or other personnel of CJ and/or its affiliates, such actions may be deemed as commercial bribery. In such cases, CJ may immediately terminate all cooperation with you and impose penalties and/or compensation claims, with the amounts calculated based on the economic losses and reputational damage suffered by CJ due to your bribery.

14. 

CJ will strive to protect your legitimate rights and ensure a positive experience on the CJ platform by establishing relevant inspection and monitoring systems in accordance with legal requirements. However, given the characteristics of the CJ platform, which hosts vast amounts of information and operates in an online environment where information is separated from physical goods, CJ, as an online trading platform, cannot individually review all product and/or service information, nor can it verify the quality, safety, legality, authenticity, or accuracy of each transaction. Therefore, you should exercise caution and judgment. If you encounter harmful information or behavior, please promptly contact CJ to file a complaint, and CJ will take action against such harmful information and behavior. Before placing an order on the platform, you are obligated to carefully and thoroughly read the product details and make judgments based on your own risk tolerance, , self-identify and assume the associated risks and responsibilities. Key risk warnings for cross-border e-commerce products are as follows:

(1) 

The relevant cross-border sales products comply with the origin country's (primarily China) standards or technical specifications regarding quality, safety, hygiene, environmental protection, labeling, etc., but may differ from, fail to meet, or even conflict with the standards of your country. You must self-identify and assume the associated risks and responsibilities.

(2) 

Cross-border goods are purchased directly from the People's Republic of China and may not have language labels from your country., you must identify and assume the associated risks and responsibilities.

(3) 

The cross-border goods sold do not violate relevant intellectual property rights in the People's Republic of China. However, due to the territorial nature of intellectual property rights, they may infringe on relevant intellectual property rights in your country. You must identify and assume the associated risks and responsibilities, and waive the right to claim compensation from the CJ platform.

15. 

Due to factory production capacity limitations and the impact of popular products, some CJ products may have longer production or procurement cycles. In such cases, CJ staff will actively negotiate with you. Upon mutual agreement, a refund or other mutually agreed actions may be taken.

III. CJ User Account

1. 

Registration eligibility: Possess the civil capacity for conduct corresponding to your actions as stipulated by the laws of the People's Republic of China (or meet the civil capacity requirements for corresponding actions under the laws of your country, either of which suffices).

2. 

Upon successful registration, we will assign you an account. Ownership of the account remains with us, and you only have the right to use it during the validity period of this agreement. Without our consent, your account is for your personal use only. Account information and permissions must not be transferred, gifted, borrowed, sold, licensed, leased, or otherwise made available to third parties or jointly controlled/used with third parties.

3. 

When registering or using the account, you will be required to provide certain necessary information, including but not limited to username, name, email, country, contact details, shipping address, and bank account information. You must ensure that all provided information is true, accurate, and complete; otherwise, you may be unable to use the account or face usage restrictions. You shall bear all responsibilities and losses arising from providing false, inaccurate, or incomplete information. Your account login name and nickname must not violate national laws and regulations or the relevant management rules of the CJ platform. Otherwise, CJ reserves the right to reclaim your login name and nickname.

4. 

After registering an account, CJ reserves the right to determine whether to provide services to you based on the authenticity, accuracy, and completeness of the information you provided, as well as your compliance with other terms of this agreement. If there are any changes to your provided information during account usage, you must update it promptly.

5. 

The account you register may be used across other products operated by us and our affiliated companies, or on third-party platforms such as partners.When logging in and using related products or services with your account, in addition to complying with the terms of this agreement, you must also abide by the service agreements of those products.

6. 

Account Password: The account password serves as a security protection feature. You are responsible for safeguarding your username, password, and other related information. Any legal liability arising from failure to do so shall be borne solely by you.CJ will never proactively request your account password.Users shall not share or allow individuals outside their own business entity to use their account, ID, or password. Any login activity using the account will be considered as an action performed by you, and the electronic records generated by such actions shall serve as valid evidence of user behavior.You are responsible for all outcomes resulting from activities under your account, including but not limited to signing various agreements online, publishing information, making inquiries/quotations, purchasing products, ordering services, and disclosing information.For losses and consequences resulting from your voluntary disclosure of the account or from attacks, fraud, or other actions by third parties,CJ assumes no liability. You should seek recourse against the infringing party through judicial, administrative, or other legal remedies.

7. 

This website will adopt security measures such as encrypting user passwords to ensure your information is not lost, misused, or altered. Despite these precautionary measures, please note that "perfect security measures" do not exist on information networks. Please properly safeguard your personal information and only disclose it to others when absolutely necessary.

8. 

If you discover that your personal information has been compromised, especially if your CJ platform username and password have been leaked, please contact our company immediately so that appropriate measures can be taken.

9. 

If you discover any unauthorized use of your password or account, or any other breach of account security, you shall immediately notify CJ. However, you fully understand that CJ requires reasonable time to act upon any request from you, and actions taken by CJ in response to your request may not prevent or mitigate the formation or escalation of damages. Except where CJ is legally at fault, CJ shall not bear any liability.

10. 

You agree that all activities conducted under your account (including but not limited to posting any company or product information, clicking to accept any other agreements or rules, subscribing to or paying for any services, using the email account to send emails or SMS) shall be deemed as authorized by you.

11. 

You acknowledge that sharing your account with others or allowing multiple users outside your business entity to use your account (collectively referred to as "Multiple Uses") may cause irreparable harm to CJ or other users. CJ shall not compensate for any loss or damage (including but not limited to loss of profits) incurred by you due to multiple users using your account. If multiple users using your account cause losses to CJ or other users, we reserve the right to seek compensation from you, and may unilaterally suspend or terminate your account access , without any liability to you.

12. 

If your actions negatively impact CJ, we reserve the right to unilaterally suspend or terminate your account access and retain the right to claim compensation from you. This includes but is not limited to the following scenarios: a. Posting false statements on this platform or other platforms/forums; b. Failing to consult with this platform to initiate disputes through third-party platforms such as Stripe or PayPal when business disputes arise.

13. 

With user authorization, CJ will store users' personal information and account details provided to CJ. CJ will maintain confidentiality of such information. For details, please carefully review the privacy policy.

14. 

You agree that while receiving our services, you permit CJ – in compliance with laws and regulations – to deliver or display advertisements, promotions, or promotional messages (including commercial and non-commercial information) either directly or through third-party advertisers. If you are not interested in the delivered or recommended ads/information, you may use the relevant technical options we provide to control whether the system displays (or reduces the display of) such types of advertisements or information.

15. 

The payment methods supported by the CJ platform include: CJ Wallet, credit cards, PayPal, Stripe, Payoneer, and other payment options.

16. 

If CJ determines through data analysis and experience-based judgment that a user account exhibits unusual activity, CJ may implement security measures such as login restrictions to mitigate account security risks.

17. 

Any form of verbal or written abuse (including abusive or retaliatory threats) directed at CJ users, CJ employees, members, or staff will result in immediate account termination.

IV. Platform Services

1. CJdropshipping.com is CJ's official website. We registered in 2014, entered the Dropshipping industry in 2015, and launched the CJ platform in 2018. We specialize in dropshipping business, with our primary user base being sellers on Shopify, WooCommerce, eBay, Lazada, and Shopee. They focus on marketing while we handle product sourcing, order processing, and shipping. Our products reach globally, and we are the most professional company in China's dropshipping industry, dedicated to meeting user needs while maintaining highly competitive capabilities. Today, we continue to provide high-level services. Beyond dropshipping, CJdropshipping also offers the following additional services (subject to the scope of service functions we publish in real time):

1.1 Product Services:

CJ Mall offers a vast array of products and displays relevant information such as product attributes, descriptions, inventory, and pricing. We reserve the right to modify product details on the platform at any time, including changes to product descriptions, attributes, inventory quantities, prices, and other information. Product information is subject to the real-time details displayed on the platform. Please review carefully before placing an order.

1.2 Product Sourcing Service:

You may submit a product sourcing request (Sourcing Request) to CJ and provide related product images, links, or written descriptions. CJ will search for a specific product on your behalf within a specified timeframe (typically 2 business days). You acknowledge and agree that due to potential inaccuracies or incompleteness in the product information you provide, the sourced product may differ from your specific requirements. The final product details and conditions will be based on the actual product you order.

1.3 Order Processing Service:

(1) 

Automatic Order Synchronization: Synchronize order information from the user's authorized stores to CJ.

(2) 

CSV Order Upload: Users can download templates from the CJ website and upload orders via Excel to place orders.

(3) 

Manual Order Creation: Place orders on the platform by manually entering information.

(4) 

Order Splitting: Based on actual shipping needs, users can split a single order into multiple orders for shipping.

(5) 

Order Merging: Users can combine multiple orders into a single order for shipment.

(6) 

Automatic Invoicing: CJ automatically generates invoices after users complete order payments.

1.4 

Store Management Services:

CJ provides store transfer services, multi-store management services, and multiple employee account services to address users' diverse store management needs. Users can uniformly manage multiple stores on the CJ platform and set up multiple employee accounts for allocation.

(1) 

One-Click Listing: Users can list CJ platform products in their authorized stores. However, as product information on the CJ platform may change at any time based on actual circumstances, users are obligated to promptly update the product information listed in their stores. CJ shall not be held responsible for any disputes arising therefrom.

(2) 

Review Import: Users are supported to import product reviews from external sources to their authorized stores with one click. However, the CJ platform does not undertake any obligation to review the authenticity or objectivity of such imported reviews, and users shall bear all legal consequences arising therefrom.

(3) 

Product Association: Users may associate store products with CJ products. However, as product information on the CJ platform may change at any time based on actual circumstances, users are obligated to update the product information listed in their stores accordingly. Otherwise, any disputes or losses arising therefrom shall be borne solely by the user, and CJ shall not be held responsible.

1.5 

Performance Services:

Processing orders provided by users to CJ, and providing transportation and other related fulfillment services according to user requirements.

1.6 

Transportation Services:

CJ performs transportation-related duties and provides logistics information to users. For details, please refer to the following logistics services.

1.7 

Warehousing Services:

To provide users with overseas warehouse shipping services and exclusive private inventory services.

1.8 

POD Service:

Customized products or logo printing will be processed according to user requirements. Due to their unique nature, customized products are non-refundable and non-exchangeable unless due to quality issues.

1.9 

Packaging Customization Service:

Create personalized outer packaging tailored for users. Customized packaging products, due to their unique nature, are non-refundable and non-exchangeable except for quality issues.

1.10. 

Distribution Services:

Register to become a distribution partner with CJ.

1.11 

Video Shooting Services:

Users can initiate requests to take product photos or videos.

V. Fee Collection

1. 

CJ has incurred substantial costs to provide you with services, but except for explicitly stated fee-based services on the CJ platform (e.g., withdrawal fees), the services CJ currently offers you are free of charge. If CJ introduces reasonable fees in the future, it will notify you in advance through appropriate channels and sufficient notice via legal procedures, ensuring you have ample opportunity to exercise your right to choose.

2. 

Users may download and install the CJ app for free, browse content provided on the CJ website at no cost, register on the CJ website without charge, with no credit card requirements, list products in their stores for free, and link store products to CJ without fees. When using CJ products, CJ commits not to charge any additional fees. Only when you use specific services provided by the website will CJ charge relevant product or other service fees.

Specifically, including but not limited to product fees and logistics shipping fees collected at the time of placing an order, video shooting fees, packaging customization fees, private inventory (prepaid product fees), product search package fees (to increase the number of product searches), supplier service fees, and fulfillment service product inspection fees. All taxes incurred by you due to transactions, obtaining paid services from CJ, or accessing CJ's servers, as well as related hardware, software, communication, network service, and other costs, shall be borne solely by you.

3. 

Due to the need to pursue system stability through system updates, there may be situations where order amounts are calculated incorrectly or order statuses are updated incorrectly. CJ reserves the right to claim any shortfalls and refund any overcharged amounts. For errors in order status updates, CJ will resolve them within 1-2 business days.

VI. CJ Recharge System

1. 

Account Recharge: The CJ platform provides account recharge services. When you use CJ services, you can pay for orders or other service-related fees using your CJ account balance.

2. 

Recharge Currency: CJ users can only recharge in US dollars and euros; other currencies are not currently supported.

3. 

Platform Rebates: When users recharge a certain amount, the platform will offer rebates. Specific rules are as follows (subject to change due to policy adjustments; please refer to the latest announcements from the platform for details):

(1) 

USD Recharge: $0-$4999.99, rebate rate 0.5%

$5000.00-$9999.99, rebate rate 0.8%

$10,000.00-$49,999.99, cashback rate 1%

$50,000.00 and above, cashback rate 2%

(2) 

EUR top-up: €1-€4,500.00 cashback rate 0.5%

€4,500.01-€9,000.00 cashback rate: 0.8%

€9000.01-€45000.00 Cashback rate 1%

Above €45000.01 Cashback rate 2%

4. 

Balance withdrawal: The withdrawal service only supports USD settlements. A 3% service fee of the withdrawal amount will be charged by the platform for each withdrawal. Generally, the balance will be credited within 1 to 5 business days.

5. 

Withdrawal methods: The platform supports wallet balance withdrawals, which will be returned to your original account within 1-5 business days, including but not limited to Payoneer accounts, PayPal accounts, and other credit card accounts.

6. 

Recharge Methods: The platform only supports Payoneer and wire transfer for deposits.

7. 

CJ Wallet Balance Deduction: When the order amount exceeds the wallet balance, the user's balance can be deducted. If a refund is involved, the deducted amount will be returned to the user's wallet balance.

VII. Logistics Services

1. 

Shipping Notice: CJ users can choose the appropriate shipping method when placing an order. The shipping channels provided by the platform mainly include: CJPacket series, DHL, and other logistics channels. Different shipping methods may result in varying freight costs and delivery times. You can use the CJ Freight Calculator tool to select the suitable logistics method.

2. 

Prepaid Shipping Fee: When placing an order, CJ will collect a prepaid shipping fee from you. However, due to potential discrepancies in estimated weight, volume, and other factors, the prepaid shipping fee on the CJ platform is only an estimate for reference. The actual shipping fee incurred shall prevail. If the actual shipping fee exceeds the prepaid amount due to differences in weight, volume, etc., CJ reserves the right to collect the additional shipping fee from you.

3. 

Remote Country Statement: For logistics shipping to certain remote countries, only postal shipping is supported. Due to the slower transit times of postal shipping and the limited availability of flights to remote countries, most packages will be routed through overseas transit hubs while awaiting flights to the destination country. Postal deliveries do not display logistics tracking information, and users will be unable to obtain updates on package movement. If the buyer does not receive the goods, please first contact the local post office. The logistics tracking information available on third-party websites for remote countries represents the entirety of the available logistics data, and no further inquiries or follow-ups can be made. In the event of a dispute, please refer to and review the Dispute and Refund Policy, which will serve as a key reference for dispute resolution.

4. 

Customs Clearance Statement: Certain remote countries may experience customs clearance difficulties or delays, including but not limited to Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana. In the event of logistics disputes, please refer to the dispute and refund policy, which will serve as the primary basis for resolving such matters.

5. 

Logistics Tracking: You may track and manage your shipment using the logistics tracking website provided by CJ or other third-party logistics tracking websites. Due to national restrictions, logistics information for certain remote countries may not be available. Please promptly contact the local post office for assistance.

6. 

Price Adjustments: Platform logistics fees will be periodically or seasonally adjusted based on third-party carrier rates. Price adjustments will be notified via email or system notification, with the platform system price being authoritative.

7. 

Declaration of Additional Charges for Volumetric Weight: Volumetric weight refers to cargo where the dimensional weight exceeds the actual weight. Calculation formula = Volume of the object (cubic centimeters) / Volumetric divisor (determined by the logistics carrier).

Volumetric weight freight difference: Due to product characteristics, there may be discrepancies between the measured weight after packaging and the system weight. If the volumetric weight of the cargo exceeds the actual weight, we reserve the right to charge freight based on the volumetric weight, and you shall pay the additional freight difference.

8. 

Redispatch Notice: If goods are returned to the sender or freight forwarder due to your own reasons (e.g., incorrect recipient address, recipient not at home or having moved, address issues, inability to contact the recipient), and if the third-party freight forwarder offers redelivery services, we will notify you in advance and reserve the right to require you to pay redispatch fees. If the third-party freight forwarder does not provide redelivery services, such losses shall be borne by you.

9. 

Remote Area Fee Statement: Additional remote area fees may apply for deliveries to remote countries. To ensure normal order fulfillment, CJ Platform reserves the right to charge you additional remote area fees.

10. 

CJ Platform shall not be liable for compensation in cases where shipped goods are damaged, lost, delivered late, or undeliverable due to the following reasons:

(1) 

Force Majeure: "Force Majeure" refers to objective factors or unforeseen events that cannot be predicted, controlled, or avoided, including but not limited to earthquakes, fires, snowstorms, storms, heavy fog, and other severe weather conditions; strikes, terrorist incidents, accidental traffic accidents, modifications to laws and policies, actions, decisions, or orders by government or judicial authorities; violent crimes such as robbery and snatch theft.

(2) 

Cases caused by the natural properties, inherent defects, or reasonable wear and tear of the goods.

(3) 

Delays in receiving goods or undeliverable situations caused by the user's own reasons.

If the packages cannot be delivered due to the customer's own reasons, such as the failure to contact the customer or the wrong receiving address, CJ will provide free storage service in case free storage by the overseas carrier is available. You shall contact the CJ agent to pick up the goods in time, and you shall bear the additional costs arising therefrom. If the packages cannot be delivered after the free storage period, CJ has the right to dispose of the package, and your payment will not be refunded.

11. 

If the goods cannot be delivered due to the user's own reasons, such as being unable to contact the user or an incorrect shipping address, the CJ platform will provide free storage services when the overseas delivery provider offers free storage. You should promptly contact CJ platform customer service to collect the goods, and any additional costs incurred will be borne by you. If delivery cannot be completed after the free storage period expires, the CJ platform reserves the right to dispose of the goods at its discretion, and any payments you have made will not be refunded.

VIII. Email Notification Service

1. 

Upon obtaining your authorization, CJ will provide subscribed users with push notifications such as emails and system notifications. If you do not wish to receive such information, you have the right to unsubscribe using the corresponding unsubscribe function provided by CJ.

2. 

Push notifications include marketing emails, logistics price adjustments, product recommendations, and other account change notices. CJ shall not be held liable for any losses resulting from users failing to read or ignoring such notifications.

IX. User Code of Conduct

1. 

You agree to use CJ platform services reasonably and accept this agreement along with other policies, rules, and public announcements established and issued by us from time to time.

2. 

Prohibited Conduct: You may use the CJ platform and services within the scope agreed in this agreement. You shall not engage in the following activities using the CJ platform:

(1) 

Exceeding authorization or maliciously using platform services;

(2) 

Using the platform to publish, transmit, disseminate, or store content that endangers the national security, national unity, or social stability of China and other countries; content that is defamatory, pornographic, violent, causes discomfort to others, or violates Chinese and international laws, regulations, or policies; or setting usernames containing such content; publishing, transmitting, or disseminating illegal advertising, marketing information, or spam;

(3) 

Using the CJ platform to infringe upon others' lawful rights or interests, such as intellectual property rights, portrait rights, privacy rights, reputation rights, or personal information;

(4) 

Maliciously fabricating or assisting in the fabrication of facts, reviews, or other information and data;

(5) 

Engaging in any activities that jeopardize computer network security, including but not limited to: using unauthorized data or accessing unauthorized servers/accounts; entering public computer networks or others' computer systems without permission and deleting, modifying, or adding stored information; attempting to probe, scan, or test the vulnerabilities of this "software" system or network or engaging in other activities that undermine network security; attempting to interfere with or disrupt the normal operation of this "software" system or website, intentionally spreading malicious programs or viruses, or engaging in other activities that disrupt normal network information services; forging TCP/IP packet names or partial names; uploading any viruses, Trojans, worms, or other content that harms network health through the platform and its services

(6) 

Reverse engineering, reverse compiling, or reverse assembling the CJ platform, or attempting to discover the source code and algorithms of the CJ platform by other means; modifying, disabling any functions of the software without authorization, or creating derivative works based on the software; removing any ownership statements or labels on the platform or documents; or merging other software with the platform;

(7) 

Using plug-ins and/or exploiting program vulnerabilities to gain benefits;

(8) 

Engaging in other acts prohibited by Chinese laws, regulations, policies, public order and good customs, and social ethics, as well as acts that infringe upon the legitimate rights and interests of other individuals, companies, social groups, or organizations.

3. 

Without our written permission, you shall not, by yourself or by authorizing, permitting, or assisting any third party, engage in the following activities regarding the information content on the platform:

(1) 

Copy, read, or utilize the platform's information content for any form of commercial purposes;

(2) 

Unauthorized editing, organizing, or arranging of the platform's and related services' information content, followed by displaying it on channels other than the source pages of the platform and related services;

(3) 

Using improper means, whether by yourself or by assisting a third party, to adversely impact the platform's and related services' information content, such as generating traffic, readership, or directing, diverting, or hijacking transactions.

4. 

API Usage Specifications.

(1) 

In accordance with platform usage requirements and actual needs, users must provide relevant interface account passwords or store account information as required by the platform.

(2) 

For customer disputes caused by user platform interface data transmission errors, ambiguous interface settings, or lack of transmission verification security values that remain unresolved after being reported by CJ, the user shall solely bear the responsibility.

(3) 

If the user's platform API or related functions are updated, the user must promptly notify the CJ platform to assist in making corresponding optimizations.

5. 

You are solely responsible for all actions under your registered account, including any content you publish and any consequences arising therefrom, and shall bear all risks associated with the use of such content, including risks resulting from reliance on the accuracy, completeness, or usefulness of the content. When using the services under this Agreement, you must comply with laws and regulations and shall not produce, reproduce, publish, disseminate, or comment on information containing the following content or engage in related conduct, nor shall you facilitate the production, reproduction, publication, dissemination, or commenting on such information or related conduct:

(1). 

Violating mandatory provisions of national laws and regulations;

(2). 

Endangering national security, disclosing state secrets, subverting state power, or undermining national unification;

(3). 

Harming national honor and interests;

(4). 

Inciting ethnic hatred, ethnic discrimination, or undermining national unity;

(5). 

Undermining national religious policies, promoting cults and feudal superstitions;

(6). 

Spreading rumors, disrupting social order, or undermining social stability;

(7). 

disseminating obscenity, pornography, gambling, violence, terrorism, or inciting criminal activity;

(8). 

Fraudulent, false, inaccurate, or misleading;

(9). 

infringing upon others' intellectual property rights or involving third-party trade secrets and other proprietary rights;

(10). 

Content that insults, slanders, threatens, or infringes upon the legitimate rights and interests of others, such as involving others' privacy;

(11). 

containing malicious software or program code such as viruses, trojans, crawlers, etc., that may damage, tamper with, delete, or affect the normal operation of any system on the CJ platform, or obtain data or personal information from the CJ platform or other users without authorization;

(12). 

violating the bottom lines of laws and regulations, the socialist system, national interests, citizens' legitimate rights and interests, social public order, moral standards, and information authenticity;

(13). 

Any other content that violates social public interests or public morals, is prohibited by laws and regulations, or is deemed unsuitable for publication on the CJ platform according to relevant CJ platform agreements or rules.

X. Partners

1. 

On the CJ website, in addition to CJ providing services to you, other third-party service providers will also offer services. As of now, CJ's partners include but are not limited to Shopify, DHL, eBay, Lazada, Shopee, Shopmaster, WooCommerce, Payoneer, and Shipstation (for details, see the CJ Partners page).

2. 

CJ will provide you with hyperlinks to third-party service provider platforms or websites. Before using third-party services, you are obligated to carefully read the relevant rules and policies of the third-party service provider platforms.

3. 

CJ has no obligation to review the services or content provided by third-party service provider platforms. Any legal consequences resulting from CJ users accessing and using these third-party service providers through the CJ platform are unrelated to CJ, and CJ assumes no responsibility.

XI. Data Protection

1. 

We collect your personal information to provide and continuously improve our products and services. The types of personal information we collect are as follows:

(1) 

Information You Provide to Us: We receive and store any information you provide to us regarding CJ services. You can choose not to provide certain information, but doing so may prevent you from using some of CJ's services.

(2) 

Automatically obtained information: We automatically receive and store specific information about your use of CJ services, such as your interactions with content and services available through CJ services. Like many other websites, we use cookies and other unique identifiers. When your web browser accesses CJ services or other content provided by us or on our behalf on other websites, we obtain certain information. Learn more about the information collected.

(3) 

Information Obtained from Other Sources: We may receive information about you from other sources, such as obtaining your delivery address and mobile phone number from the mini-program operator when you use our mini-program, so that we can deliver the items you have purchased.

(4) 

Sensitive Personal Information: During your use of CJ services, we may collect sensitive personal information. For example, when you purchase goods on our platform, we need to collect identification information, including your identity, address information, phone number, etc., so that the goods you purchase can be cleared through customs and delivered.

(5) 

Store Data: By authorizing your online store on the CJ platform, you agree that we may collect your store information and other store data when necessary, including but not limited to: store URL, order information, product information, and updated shipping/address information obtained from our carriers or other third parties. This data will be used to correct our records, facilitate delivery of your next order, or contact you when needed. CJ reserves the right to modify certain store data (e.g., updated product details, inventory quantities, order tracking numbers, etc.) when necessary.

XII. Copyright Notice and Intellectual Property Rights

1. 

All services provided on the CJ platform and all included content—including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—are the property of CJdropshipping or its content suppliers, protected by Chinese and international laws. The intellectual property rights of all platform content belong to us or affiliated companies.

2. 

The compilation of all content contained in or provided through any CJ Services is the exclusive property of CJ and protected by the laws of China and international laws. No individual shall have the right to infringe upon the aforementioned rights of the CJ Platform; otherwise, CJ reserves the right to claim against the infringer for various rights protection expenses and losses, including but not limited to direct and indirect losses, potential losses, litigation fees, arbitration fees, investigation and evidence collection fees, attorney fees, notarization fees, etc.

3. 

Part of CJ's content comes from its suppliers. If any entity or individual believes that CJ's content may potentially infringe upon their legitimate rights and interests, they should promptly provide feedback to CJ. Upon receiving such feedback, CJ will remove the allegedly infringing content as quickly as possible, but shall not bear any related legal or financial liability.

4. 

Given that the platform manually reviews or system-filters user-uploaded product search requests and cannot fully determine their legality, this platform assumes no legal responsibility for users' product search requests. If customers have quality concerns or suspect intellectual property issues regarding transactions conducted through CJ, they should promptly file complaints with CJ. CJ will make every effort to assist users in communication, coordination, and resolving related issues.

5. 

When using our services, the intellectual property rights of original content (including text, images, videos, software, performances, etc.) that you publish or upload through the platform and services belong to you (or are otherwise agreed between you and third-party content providers). However, to meet platform operational needs, you confirm that such publication or uploading constitutes your authorization to us for the use, reproduction, dissemination, and other rights related to this intellectual property.

6. 

Regarding competitively valuable data rights obtained through lawful data processing, except where otherwise stipulated by laws and regulations, we retain independent usage rights without requiring your consent.

7. 

CJ has always highly respected intellectual property rights and opposes and combats any infringement of such rights. If you encounter any violation of your legitimate rights while using the platform, you have the right to notify us to take necessary actions. Similarly, if you identify any illegal activities or violations of these service rules during platform usage, you may report them to us, and we will promptly take necessary measures (such as deletion, blocking, link removal, or functional restrictions) to address the issue.

8. 

All content on the CJ platform does not reflect any opinions or viewpoints of CJ. By accessing CJ's homepage and subsequent pages, users confirm they have carefully reviewed these terms and fully agree to them.

XIII. Personal Information Protection and Privacy Policy

1. 

Respecting user privacy and safeguarding your personal information security is our consistent principle. The CJ platform will implement reasonable measures to protect your personal data and privacy. We commit that unless user consent is obtained, the platform will neither collect nor use personal information beyond what is necessary for service provision, nor will it utilize such information for purposes unrelated to service delivery.

2. 

Security Protection: We will employ various security technologies and procedures to establish comprehensive management systems to protect your personal information and privacy security against unauthorized access, use, or disclosure.

3. 

Information Use and Disclosure: We reserve the right to obtain, use, store, and share your personal information in an explicit manner in compliance with laws and regulations. We will not publicly disclose, edit, or reveal your personal information or non-public content stored with us without your authorization. You agree and guarantee that the platform has the right to collect and use your relevant information in accordance with our personal information protection rules.

4. 

You agree that CJ has the right to collect the information of your usage and behavior through cookies and other technologies, and we are free to use the pure desensitized commercial data that is no longer related to your personal information. If you prefer, of course, you can choose to delete cookies, but you will need to change user Settings each time you visit our site. Currently, the usual path to delete cookies is the browser: "Settings - Clear browsing data."

5. 

In addition to complying with the specially agreed personal information protection and privacy policies under this agreement, we encourage you to carefully and thoroughly read our , which is specifically formulated and periodically updated for the platform, as it will further help safeguard your personal information.

XIV. Dispute Policy

1. 

The Dispute Policy serves as a fundamental guideline for resolving disputes on the platform and applies to Dropshippers collaborating with CJ. Please carefully review the Dispute Policy before registering for or using the CJ platform and its services. All disputes must be initiated on the CJ platform. If you initiate a dispute on any third-party platform (including but not limited to third-party service providers or judicial authorities) without prior consultation with CJ, CJ reserves the right to permanently freeze your account.

2. 

CJ will provide a swift resolution for disputes, requiring you to submit the following information: (1) Photographic or video evidence of the damaged item. (2) If photos cannot adequately demonstrate the damage, please upload a video. (3) Screenshots of email disputes, including the email subject, date, and content.

XV. Scope of Liability

1. 

You understand and agree that, to the extent permitted by applicable law,CJ shall not be liable for any direct, indirect, incidental, or special damages, including but not limited to loss of profits, goodwill, data, or other tangible or intangible losses arising from the use or inability to use the services.

2. 

To the extent permitted by applicable law,CJ or our suppliers shall not be liable for any loss of profits or any special, incidental, or consequential damages arising from our website, our services, or this agreement (or related thereto) under any circumstances.

3. 

If your violation of this agreement, supplemental agreements, or policies, or any Chinese or international laws causes harm to third parties or results in any claims or demands (including but not limited to expenses incurred from rights protection) being made against CJ and its affiliates, partners, senior executives, directors, agents, employees, or suppliers,CJ reserves the right to seek compensation from you or to pursue further recovery after paying the relevant damages. Additionally,CJ may impose restrictions on your account, suspend part or all services, deduct penalties, or take other measures in accordance with applicable rules. If your actions constitute a material breach,CJ may terminate your account and cease providing services to you.

4. 

If your actions cause losses to CJ, you shall fulfill the compensation obligations under this agreement. You must compensate CJ for any losses incurred (if applicable), including:

(1) 

litigation fees, arbitration fees, investigation and evidence collection costs, attorney fees, notarization fees, and other various rights protection expenses, as well as necessary expenses incurred to eliminate adverse effects;

(2) 

fines, penalties, or compensation paid externally due to administrative penalties, judicial rulings, or mediation within statutory standard limits;

(3) 

loss of business reputation and reasonable expected profit losses. The specific amount may be calculated based on relevant estimation standards derived from independent and reasonable third-party analysis,CJ's reasonable big data analysis, and other reasonable methods for calculating gains and losses;

(4) 

other losses suffered as a result.

5. 

You use CJ services at your own risk. The services are provided on an "as is" and "as available" basis without any express or implied warranties or conditions of any kind.CJ does not guarantee that the services will be uninterrupted, timely, secure, or error-free.

6. 

To facilitate transactions and enhance user experience, the platform will also provide you with more user-friendly and comprehensive transaction rule services, as well as optimize and introduce third-party services such as logistics, payment, and delivery. Any legal relationships arising therefrom are formed between you and such third-party service providers and are not related to the CJ platform.

7. 

When you place an order for goods and/or services on the CJ platform, you must carefully confirm important details such as the name, price, quantity, model, specifications, dimensions of the goods, or the time, content, and restrictive requirements of the services. You should also verify your contact address, phone number, recipient information, etc., when placing the order. If the recipient you specify is not yourself, you shall bear all legal consequences arising from the actions and representations of such recipient. Clicking the "Submit Order" button or similar means you acknowledge that all information in the order is correct and complete, and you have the right to reconfirm or modify the products you intend to purchase before submitting the order.

8. 

Your purchases should be based on genuine transactional purposes. You shall not engage in any activities that disrupt the normal transaction order of the CJ platform, such as malicious purchases or malicious disputes regarding goods and/or services. To maintain the transaction order and security of the CJ platform, CJ reserves the right to proactively take actions such as canceling related transaction orders upon discovering such situations.

9. 

Due to well-known objective reasons such as internet technical factors, information displayed on the platform may have certain delays or inaccuracies. You acknowledge and understand this situation. If system malfunctions or significant misunderstandings on the platform result in clearly unreasonable displayed information (including but not limited to obviously low prices), please do not proceed with further actions. If you knowingly submit an order despite clearly unreasonable displayed information, it will be considered malicious ordering behavior, and the platform reserves the right to freeze and/or cancel the transaction.

10. 

CJ provides product search services to users. You understand that product searches from other users (including but not limited to images, text, links) may contain risks and defects (including but not limited to intellectual property infringement). Given that CJ cannot individually review the corresponding risks of product searches provided by users on the platform, CJ does not assume guarantee responsibility for the risks and defects of product searches uploaded by other users. You should carefully consider this,independently discern and assume the relevant risks and responsibilities.

11. 

Tariff Collection. Users are responsible for any tariffs and other tax issues arising in the target market country during the order fulfillment process. If goods are detained by customs due to the user's failure to pay relevant value-added taxes or import duties in a timely manner, the user shall bear sole responsibility.

XVI. Comments and Feedback

1. 

CJ welcomes any ideas or suggestions regarding service improvements or additions.

Under no circumstances shall CJ be under any obligation of confidentiality or compensation for any ideas, suggestions, related materials, or any comments concerning the services, third-party services, or any third-party providers (collectively referred to as "Feedback") that anyone discloses to CJ.

2. 

By submitting Feedback to CJ (whether directly to CJ or posted on any forum or page hosted by CJ), the user is deemed to voluntarily waive any rights to such Feedback. CJ retains the right to modify the Feedback at its sole discretion without permission from the user or any third party, and CJ is free to implement and use the Feedback as it sees fit, whether at the user's request or otherwise.

3. 

Any comments submitted by users to CJ regarding third-party services or third-party providers must be accurate to the best of the user's knowledge and must not involve illegal, obscene, threatening, defamatory, privacy-infringing, intellectual property-violating, or otherwise harmful content to third parties. CJ reserves the right to remove or edit Feedback on third-party services but does not routinely monitor posted Feedback.

4. 

CJ reserves the right to hold accountable any user on the entire website for any false statements they publish.

XVII. Notice

1. 

When registering as a CJ platform user and accepting CJ platform services, you should provide CJ with true and valid contact information (including your email address, phone number, mailing address, etc.). If there are any changes to your contact information, you are obligated to update the relevant details promptly and maintain a reachable status.

2. 

The login credentials generated when registering as a CJ platform user for accessing the CJ platform to receive system messages and member accounts (including sub-accounts) also serve as your valid contact information.

3. 

The CJ Platform will deliver various notices to you through one or several of the above contact methods. The content of such notices may have significant favorable or unfavorable impacts on your rights and obligations. Please ensure timely attention to these communications.

4. 

Notices sent by the CJ Platform through the above contact methods shall be deemed properly served as follows: electronic written notices (including but not limited to platform announcements, SMS to your registered phone number, emails to your provided email address, or system messages to your account) shall be considered delivered upon successful transmission; physical written notices sent by mail shall be deemed delivered on the 10th natural day after mailing to your provided address.

5. 

For any disputes arising from transactions on the CJ Platform, you agree that judicial authorities (including but not limited to people's courts) may serve legal documents (including but not limited to litigation materials) via modern communication methods like SMS/email or postal delivery.

6. 

Your designated contact methods for receiving legal documents shall be the phone number/email provided during CJ Platform registration/updates and your user account. Service to these contacts shall constitute valid delivery. Your designated mailing address shall be either your legal contact address or a valid address you provided.

7. 

You agree that judicial authorities may use one or more of the above delivery methods to serve legal documents to you, with the service time being determined by whichever method achieves delivery first.

8. 

You agree that the aforementioned service methods apply to all stages of judicial proceedings. If litigation proceedings are initiated, this includes but is not limited to first instance, second instance, retrial, enforcement, and summary procedures.

9. 

You shall ensure that the contact information provided is accurate and effective, and update it in real time. If legal documents cannot be served or are not served in a timely manner due to inaccurate contact information provided or failure to promptly notify changes in contact details, you shall bear the potential legal consequences arising therefrom.

10. 

All legal notices or requirements related to CJ shall be sent in writing via express delivery, registered mail, or fax to Yiwu Cujia Trade Co., Ltd., and delivered to the following entity and address: Room 1809, 18th Floor, New Era Building, No. 101 Financial Street Six, Financial Business District, Futian Street, Yiwu City, Jinhua, Zhejiang Province, Yiwu Cujia Trade Co., Ltd., Attn: CJdropshipping.

XVIII. Force Majeure

1. 

Given the particularity of internet services, you understand and agree that we shall not be liable for any losses you suffer (including but not limited to property, income, data losses, or other intangible damages) under the following circumstances:

CJ shall not be liable for or pay any compensation of any nature for any losses caused by service or system failures resulting from force majeure events, including but not limited to: CJ

(1) 

Failure to transmit data due to communication terminal or telecommunication equipment malfunctions caused by force majeure.

(2) 

System failure and inability to perform functions due to force majeure events, including but not limited to typhoons, earthquakes, tsunamis, floods, power outages, fires, storms, wars, political unrest, labor strikes, shortages of labor or supplies, riots, civil unrest, terrorist attacks, explosions, natural disasters, government actions, or orders from domestic or international courts or tribunals.

(3) 

Service suspension or delay or system failure caused by reasons that CJ cannot reasonably control due to domestic or international pandemics, including but not limited to third-party issues or any suspension or interruption of transportation or business operations.

(4) 

Platform and service interruption or delay caused by unexpected reasons such as computer viruses, Trojans, other malicious programs, hacker attacks, technical adjustments or failures by telecommunications departments and network operators, or system maintenance.

XIX. Amendment of Terms

1. 

Any new features or tools added to the current store shall also be subject to the User Agreement terms of use.

2. 

Users may review the most current version of the User Agreement terms of use at any time on this page. We reserve the right to update, change, or replace any part of these terms by posting updates on the website.

3. 

It is the user's responsibility to check this page periodically for changes, and we will notify users of revisions to the agreement terms via email or website notification. Continued use of or access to the website and application following the posting of any changes constitutes acceptance of those changes.

4. 

Unless otherwise agreed by both parties, you agree that CJ has the right to transfer part or all of the rights and obligations under this agreement for business operation needs, and will take reasonable steps to notify you in advance through legal procedures using the effective methods specified in this agreement.

XX. Dispute Resolution and Governing Law

1. 

The formation, effectiveness, interpretation, amendment, supplementation, termination, performance, and dispute resolution of this Agreement shall be governed by the laws of Mainland China (excluding Hong Kong, Macao, and Taiwan) (including the applicable law). In the absence of relevant legal provisions, commercial practices and/or industry practices shall be referenced.

2、 

In the event of any dispute arising from or in connection with the performance or interpretation of CJ Platform's technical services or transaction behaviors, both parties shall first endeavor to resolve it through amicable negotiations. If the negotiations fail, both CJ Company and you agree to submit to the exclusive jurisdiction of the competent Chinese court in the location of Yiwu Cujia Trade Co., Ltd..